Order Processing

Order Processing

Order Process

  • Can I add to an order I just placed?

    If your first order is still in the design phase, you are welcome to add to your order and combine shipping. Contact us immediately, to check the status of your order and we'll be happy to assist you.

  • Can I change my order?

    We fulfill orders rather quickly. If you find something you need to change on an order that you have already placed, please contact us immediately to see if the change can be made. If the order is already in the production process changes may not be able to be made.

  • What is your turn around time on processing orders?

    Every order is designed specifically for you with your design choices. We offer our customers many design choices allowing you to get the exact product you need and want.  Orders are shipped within 3-5 business days after orders are placed. If you need a more definitive shipping time for an order, please contact us.

    We work diligently to get all orders out promptly to all of our customers and orders are fulfilled on a first come first serve basis.  Choosing a faster shipping method does not push your order to the front of line. 

    Estimates are not guarantees.  Time frames are subject to change.  We observe all U.S. Holidays.

  • Does order processing time include shipping time?

    Order processing time is the time it takes us to design, print and prepare your order for shipment, therefore order processing time is separate from shipping time. 

  • Can I rush my order?

    Sorry, but we do not offer rush order fulfillment. We believe in fairness to all of our customers and we fulfill all orders on a first come first serve basis.  No matter the shipping method selected all orders are processed in the order received.

  • Can I cancel my order?

    We cannot always honor order cancellation requests. We strive to fulfill all orders as quickly as possible to ensure that you have your products quickly.  If work has begun on your order, it can not be cancelled.  Please contact us to check the status of your order if a cancellation is needed.

  • There's an error on my order I just received

    If we made an error on your order we are more than happy to correct it.  Simply contact us with full details of the error and we will correct it promptly.

  • The color I selected does not look the same as it did onscreen

    We can not guarantee colors are going to match 100% due to your specific monitor settings. If you are unhappy with the color because it does not look the same onscreen as it does now that you received your product, please note that every monitor has settings that users can modify and that can have different factory settings. However, if we made a mistake in designing your order with the wrong color(s) we are happy to correct that mistake.