Returns and Exchanges
Return policy at a glance: Defective, damaged or incorrect items are replaced free within 30 days of delivery. Non-personalized items can be returned within 30 days of delivery for an exchange or store credit. Personalized items are final sale. There is no restocking fee.
Our Quality Guarantee
At Sticky Monkey Labels, we stand behind the quality and craftsmanship of every product we make. If there is ever a defect or an error on our end, we are here to make it right immediately.
Important: Please Read Before Ordering
Because our products are custom-made and personalized just for you, personalized items are non-refundable.
- Review all product descriptions, measurements, and application instructions on our website.
- Still have questions? Contact us before placing your order – we're happy to help!
Returns & Exchanges
Return window: 30 days from the date of delivery.
- Defective products or processing errors: Free replacement.
- Non-personalized products: Eligible for exchange or store credit. Items must be new, unused and in good condition.
- Personalized products: Final sale. Case-by-case exceptions are evaluated solely at our discretion and are limited to replacement or store credit only.
Cost of Return
- Defective, damaged or incorrect items: Free. We replace them at no cost to you, and no return shipping is needed.
- Non-personalized items: The customer pays the cost of return shipping. We do not provide a return shipping label.
- Restocking fee: None. There is no restocking fee on any return.
How to Start a Return or Exchange
- Contact us within 30 days of delivery with your order number.
- For a defect or error, include a photo of the item so we can send your replacement quickly.
- For non-personalized returns, we'll reply with the return address. Ship the item back by mail.
- Exchanges and store credit are processed within 5 business days after we receive your return.
Before Contacting Us
Having trouble with your items?
- Read the included instructions: Most issues are resolved by reading the product description and usage instructions on our website, the usage instructions included with your order, or by scanning the QR code at the top of each label sheet.
- Still need help? Contact us and our team will gladly assist!