Order FAQ's

Order Process

  • Can I add to an order I just placed?

    If your first order is still in the design phase, you are welcome to add to your order and combine shipping. Contact us immediately, to check the status of your order and we'll be happy to assist you.

  • Can I change my order?

    We fulfill orders rather quickly. If you find something you need to change on an order that you have already placed, please contact us immediately to see if the change can be made. If the order is already in the production process changes may not be able to be made.

  • What is your turn around time on processing orders?

    Every order is designed specifically for you with your design choices. We offer our customers many design choices allowing you to get the exact product you need and want.  Orders are shipped within 3-5 business days after orders are placed. If you need a more definitive shipping time for an order, please contact us.

    We work diligently to get all orders out promptly to all of our customers and orders are fulfilled on a first come first serve basis.  Choosing a faster shipping method does not push your order to the front of line. 

    Estimates are not guarantees.  Time frames are subject to change.  We observe all U.S. Holidays.

  • Does order processing time include shipping time?

    Order processing time is the time it takes us to design, print and prepare your order for shipment, therefore order processing time is separate from shipping time. 

  • Can I rush my order?

    Sorry, but we do not offer rush order fulfillment. We believe in fairness to all of our customers and we fulfill all orders on a first come first serve basis.  No matter the shipping method selected all orders are processed in the order received.

  • Will I receive an order confirmation email?

    Yes, you will receive an order confirmation email upon successfully placing an order. You will also receive a shipping notification email as soon as your order is ready for shipment. If you do not see these emails in your inbox be sure to check your email account spam folder OR you may have make a typo when entering in your email address.

  • How do I check the status of and track my order?

    Log into your account and on the account page click “View Order Status” option. There are also links to check order status in the emails you will receive regarding your order.

  • Missing package?

    We're sorry to hear your package is missing, but we're happy to help!  If your package tracking number shows your package is delivered, but you can't find it follow the below steps.

    • Check your receipt and confirm your delivery address
    • Look for a notice your mail carrier may have left you
    • Check the mail box, front porch, or any other places the mail carrier may have left a package larger than a letter size envelope
    • Ask your neighbors if maybe they saw it or picked it up for you
    • Wait one extra day
    • Still can't find your package, call us and we'll open a case with USPS to help you get your package located. We'll file a case with USPS to help get the package found.
  • There's an error on my order I just received

    If we made an error on your order we are more than happy to correct it.  Simply contact us with full details of the error and we will correct it promptly.

  • The color I selected does not look the same as it did onscreen

    We can not guarantee colors are going to match 100% due to your specific monitor settings. If you are unhappy with the color because it does not look the same onscreen as it does now that you received your product, please note that every monitor has settings that users can modify and that can have different factory settings. However, if we made a mistake in designing your order with the wrong color(s) we are happy to correct that mistake.


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