Will I receive an order confirmation email?
Yes, you will receive an order confirmation email upon successfully placing an order. You will also receive a shipping notification email as soon as your order is ready for shipment. If you do not see these emails in your inbox be sure to check your email account spam folder.
How Do I Check the Status of and Track My Order?
Log into your account and there is a convenient “View Order Status” option. If your order has shipped with package tracking, then a tracking number for your package will be displayed on the status page. You can track the package with your USPS Tracking Number at www.usps.com.
For International customers who chose First Class mail delivery, this shipping method does not offer package tracking.
We're sorry to hear your package is missing, but we're happy to help! If your package tracking number shows your package is delivered, but you can't find it follow the below steps.
- Check your receipt and confirm your delivery address.
- Look for a notice your mail carrier may have left you.
- Check the mail box, front porch, or any other places the mail carrier may have left a package larger than a letter size envelope.
- Ask your neighbors if maybe they saw it or picked it up for you.
- Wait one extra day.
Still can't find your package, call us and we'll open a case with USPS to help you get your package located.