Changes and Returns
Can I add to an order I just placed?
If your first order is still in the design phase, you are welcome to add to your order and combine shipping. Contact us immediately, to check the status of your order and we'll be happy to assist you.
Can I change my order?
We fulfill orders rather quickly. If you find something you need to change on an order that you have already placed, please contact us immediately to see if the change can be made. If the order is already in the production process changes may not be able to be made.
What is your turn around time on processing orders?
Every order is designed specifically for you with your design choices. We offer our customer many design choices allowing you to get the exact product you need and want. Most of the year orders are shipped within 3-5 business days after orders are placed. However, during our peak season, late July through September, you may allow extra days for orders to ship due to the Back-to-School season.
We work diligently to get all orders out promptly to all of our customers and orders are fulfilled on a first come first serve basis. Choosing a faster shipping method does not push your order to the front of line.
Does order processing time include shipping time?
Order processing time is the time it takes us to design, print and prepare your order for shipment, therefore order processing time is separate from shipping time.
Can I rush my order?
Sorry, but we do not offer rush order fulfillment. We believe in fairness to all of our customers and we fulfill all orders on a first come first serve basis. No matter the shipping method selected all orders are processed in the order received.
Can I cancel my order?
We cannot always honor order cancellation requests. We strive to fulfill all orders as quickly as possible to ensure that you have your products quickly. If work has begun on your order, it can not be cancelled. Please contact us to check the status of your order if a cancellation is needed.
There's an error on my order I just received?
If we made an error on your order we are more than happy to correct it. Simply contact us with full details of the error and we will correct it promptly.
The color I selected does not look the same as it did onscreen
We can not guarantee colors are going to match 100% due to your specific monitor settings. If you are unhappy with the color because it does not look the same onscreen as it does now that you received your product, please note that every monitor has settings that users can modify and that can have different factory settings. However, if we made a mistake in designing your order with the wrong color(s) we are happy to correct that mistake.
RETURNS AND GUARANTEE
What is your return policy?
If you are unhappy with a product, please notify us promptly within 30 days of purchase. Most issues can be resolved quite easily over the phone or via email.
We ask that you make sure you are aware of what you're ordering before you place your order. We provide a full product description and instruction section on every product on our web site, as well as, written printed instructions included with every order. If you still have questions or concerns whether a product will work for your needs, simply contact us prior to placing your order.
If you've already receive your order and your product is not working for some reason, #1 read the directions. If you're still having issues, just call or email us. We'll walk you through the application and usage instructions. Every product we sell is custom made to your specifications, so returns are handled on a case-by-case basis only.